Privacy Policy

The controller of the personal data of the Artiffer.com online shop is Artiffer Intelligence OÜ (registry code 16676395), located at Estonia, Tallinn, Pöörise 7-23 and email info@artiffer.com.

• name, phone number and email address;
• personal image fail;
• delivery address;
• bank account number;
• cost of goods and services and data related to payments (purchase history);
• customer support data;
• IP address.

Personal data is used to manage the customer's orders and to deliver goods.

Purchase history data (date of purchase, goods, quantity, customer data) are used to put together an overview of the goods and services purchased, to analyze customer preferences and, among other things, for the purposes of resolving consumer disputes.

The personal image file sent by the user is used to make the final product.

The bank account number is used to reimburse payments to the customer.

Personal data such as the email address, telephone number and name of the customer are processed to handle any issues relating to the provision of goods and services (customer support). email is also used in order to forward invoices and the telephone number is used to notify the customer about their goods arriving in the parcel locker.

The IP address or other online identifiers of users of the online shop are processed for the provision of the online shop as an information society service and for web use statistics.

The purpose of processing personal data is to fulfill the agreement entered into with the customer (managing the customer's orders, delivery, returning goods and reimbursing payments).

Personal data are processed in order to fulfill legal obligations (e.g. for accounting).

The processing of personal data is necessary due to the legitimate interest of the controller, which includes the business interests of the Online Store to offer its customers an innovative and personalized product, unless other interests are more important.

Name, telephone number and email address are forwarded to the transport service provider selected by the customer. If the goods are delivered by a courier, the customer's contact details, as well as their address, are forwarded to the courier.

The image created on the basis of the client's personal image file is forwarded to the printing service provider.

If an outside service provider handles the accounting for the online shop, the personal data is forwarded to that service provider to perform the accounting operations.

Personal data may be forwarded to IT service providers if this is needed to ensure the functionality of the online shop or to host data.

Any personal data collected in the course of providing our services is transferred to and stored in the data centers of Zone Media Ltd. and/or Amazon Web Services, Inc., which are located in the territories of Member States of the European Union.

Personal data can be accessed by the staff of the online shop in order to resolve technical issues related to the use of the online shop and to provide customer support.

The online shop applies the relevant physical, organizational and IT security measures in order to protect personal data from accidental or unlawful destruction, loss, amendment or unauthorized access and disclosure.

Personal data is forwarded to processors (e.g. the transport service provider and data hosts) on the basis of contracts between the online shop and processors. Upon processing data, the processors are obliged to ensure the relevant safeguards in accordance with article 28 of the GDPR.

Personal data can be accessed and rectified via the online shop's user profile or customer support (info@artiffer.com). If a purchase is made without a user account, personal data can be accessed via customer support. If the request to access personal data has been submitted electronically, the information will also be provided via commonly used electronic means.

If personal data are processed with the customer's consent, the customer has the right to withdraw their consent by making relevant changes in the user account's settings or by notifying customer support via email (info@artiffer.com).

Personal data are erased upon deleting the online shop's customer account, except for the personal data (purchase history) which are necessary for accounting or to resolve consumer disputes.

In the event of disputes regarding payments and consumer disputes, personal data are stored until the claim is settled or the limitation period expires.

The personal data in original accounting documents is stored for seven years.

If the data are incorrect, incomplete or processed unlawfully, the customer has the right to request the restriction of the processing of their personal data.

The customer has the right to submit objections regarding the processing of their personal data if they have a reason to believe that there is no legal basis to process their personal data.

For the erasure of personal data, customer support should be contacted by email (info@artiffer.com). Requests for erasure are responded to within one month and the period of erasure is specified. The response to the request will also indicate which personal data will not be erased, on which legal basis and why.

Requests to transfer personal data submitted via email are responded to within one month. Customer support identifies the person and indicates which personal data is to be transferred.

The email address and telephone number are used to send direct marketing messages if the customer has consented to receiving such messages. If the customer does not wish to receive direct marketing messages, they should select the relevant link at the footer of the email or contact customer support.

Where personal data are processed for direct marketing purposes (profiling), the customer has the right to object at any time both to the initial and further processing of their personal data, including profiling related to direct marketing, by notifying customer support thereof via email (the respective information should be submitted clearly and separately from any other information).